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Leave Your Business in a Safe Pair of Hands [Case Study]

safe-hands
I get to work with a huge range of clients and build really good relationships with all of them. Being a Mum of two gorgeous girls myself, I was particularly pleased to help Julie Francis, Owner of BenBen…

Client

After working in graphic design for several years, Julie set up BenBen in 2011. She and her team of design, copywriting, artwork, print, typography and digital design contractors provide a complete design service to companies and charities big and small. Julie and I met at a local networking event.

Beforehand Sabina asked me specific questions to make sure my expectations would be met and she exceeded them” – Julie Francis

Issue

Julie worked hard to establish BenBen and grow the business by outsourcing work. She wanted BenBen to continue thriving and keep her clients happy while she took time off on maternity leave – so she came to me.

SabinaVA helped me immensely to ensure the smooth running of my business and continuity for my clients whilst I was away (something I had been worried about for months)” – Julie Francis

How we helped

  • Acted as client liaison and communicated regularly with BenBen’s clients
  • Briefed BenBen designers, copywriters, artworkers and other contractors
  • Oversaw and co-ordinated projects and sent completed work to clients
  • Managed relationships, project work, deadlines and expectations
  • Kept things running and the business not just going but growing

I needed someone I could trust to talk to my clients and best serve their needs and Sabina handled everything with the utmost professionalism and efficiency” – Julie Francis

Outcome

After spending a wonderful few months with her new baby, Julie took back the reins and was able to pick up where she’d left off. All of her existing clients were happy – as were her team – and BenBen even had new clients, I’d managed to grow the business for her as well as looking after all of her on-going work.

I have no hesitation in recommending SabinaVA. Thank you so much” – Julie Francis

I got a real thrill from helping Julie and now I work for her on an on-going basis, liaising with clients, contractors and acting as her PA.
If you’d like to know more about how I could support you or your team please get in touch or leave me a comment.

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